Safety Measures
2019 Novel Coronavirus Acute Respiratory Disease
nCOVID-19
The health and safety of our guests and staff remain our utmost priority. This COVID-19 policy outlines our measures for ensuring a safe environment, our procedures for cancellations due to health and safety concerns, and, where possible, emergency relocation options to another property. We are committed to maintaining the highest standards to protect our guests and the community while providing flexibility in these challenging times.
COVID-19, officially known as Coronavirus Disease 2019, is a highly contagious illness caused by the SARS-CoV-2 virus, posing significant risks to global health and safety. It spreads primarily through respiratory droplets and contact with contaminated surfaces, making adherence to preventive measures critical. Maintaining rigorous hygiene standards, practicing social distancing, and following established safety protocols are essential to minimizing the risk of transmission. Protecting the health of our guests and staff requires vigilance and compliance with these measures, particularly during pandemic outbreaks, to ensure a safe and secure environment for everyone.
Enhanced Cleaning and Safety Measures
The property is thoroughly cleaned and disinfected according to Airbnb’s enhanced cleaning protocol.
Special attention is given to high-touch surfaces, including remote controls, door handles, and light switches.
Hypoallergenic and eco-friendly cleaning products are used to ensure both safety and environmental responsibility.
Air purifiers with HEPA filters are installed and maintained regularly.
Pre-Arrival Health Verification
Guests are required to confirm they are free of COVID-19 symptoms before arrival.
If any guest has tested positive for COVID-19 within the last 90 days or has been exposed to someone with COVID-19, we ask that they notify us immediately to discuss cancellation or rescheduling options.
Flexible Booking Cancellation Policy
Guests who need to cancel due to COVID-19-related health concerns (such as a positive test, symptoms, or exposure) are eligible for a full refund if they notify us at least 48 hours prior to check-in.
For cancellations made closer to the check-in date, guests may still receive a partial refund, depending on the circumstances.
Supporting documentation, such as a positive COVID-19 test result, may be required for refunds.
Emergency Relocation Protocol
In the unlikely event that the property becomes unavailable due to health and safety concerns (e.g., COVID-19 contamination), we will make every effort to relocate guests to a similar property in the area.
If relocation is not possible, guests will receive a full refund along with a discount code for future bookings.
Reporting COVID-19 Concerns
If guests suspect any COVID-19-related safety issues upon arrival, they are encouraged to report it immediately.
Concerns can be reported directly through the Airbnb platform or by contacting us via the provided emergency phone number.
Any verified concerns will be addressed promptly, including offering refunds or alternate accommodations.
Guest Responsibilities During Stay
Guests are required to notify us immediately if they develop COVID-19 symptoms or test positive during their stay.
In such cases, guests must isolate in the property until they can safely travel or make alternative arrangements.
Additional cleaning fees may apply for post-isolation disinfection.
House Rules for Health and Safety
Masks and hand sanitizers are provided on-site for guest use.
We encourage social distancing in shared spaces and minimal contact with neighbors.
Visitors or unauthorized guests are strictly prohibited during the stay to reduce health risks.
Refund and Resolution Process for COVID-19 Violations
If the cleanliness of the property does not meet COVID-19 safety standards, guests may request a refund or alternate accommodations through Airbnb’s Resolution Center.
We work closely with Airbnb to resolve such issues promptly and ensure guest satisfaction.